General Information

Welcome to our website, https://www.mimaki-umeboshi.com. These Terms and Conditions govern the access to and use of the website.

Payments and Charges

We accept major credit cards (American Express, Visa, and MasterCard) and PayPal as forms of payment. Orders from USA are subject to state and/or local sales tax where applicable. All orders from Canada are subject to GST (8.875% tax) charges. MIMAKI CORP reserves the right to amend prices on the site at any time.  Shipping charges are not included in the price of the product. Shipping charges are determined by the size of your order in total volumetric weight and taxes in accordance with State policies.

Order Processing

MIMAKI CORP will process your online order within 24-72 hours of receiving your request on weekdays, given all items are in stock. When an order is placed on the website, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you. In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.

MIMAKI CORP ships all orders via USPS and UPS on Monday through Thursday. Your shipping options and cost will be outlined at the time of checkout. You may track your order via the USPS or UPS website after your order has shipped. Upon shipping you will receive a confirmation email with the details of your order.If you have any questions about your order, email us at info@mimakicorp.com.

Returns and Exchanges

We’re very sorry, but our products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT.  We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition. For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 5 days of receiving your shipment for a refund or exchange.

Lost or Damaged Items

You understand and agree that MIMAKI CORP shall not be liable for any direct or indirect damages or losses done by any of the services we provide. All items are purchased at your own risk. Any damage or loss caused from shipping is to be taken up by you with the shipping company. MIMAKI CORP will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

If you have questions regarding these terms and conditions, please contact us anytime at info@mimakicorp.com. 

Licenses

All content included on the website, such as works, images, pictures, videos, documents, drawings, logos, menus, web pages, graphics, colors, fonts, designs, layouts, functions and software, is the exclusive property of MIMAKI CORP or its content suppliers and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the content without the prior express written consent of MIMAKI CORP, or its content suppliers, as thecase may be, in each specific instance. MIMAKI CORP and its content suppliers shall have the right, at any time, to claim the authorship of any content posted and to object to any use.